Shipping information

Australia

In order to provide a secure and cost effective freight to our customers we are using couriers whenever possible for shipments.

Signature will be required on delivery, and if there is no one there to sign for delivery, a card will be left with instructions to contact the carrier to arrange an alternate delivery time. Please make this contact within the specified time, or the package will be returned to us.

If you have a safe and secure place for the delivery to be left, you can give instructions with your order in the box at Order Confirmation section of the checkout page ‘Order Instructions/Comments’ – i.e. (through the side gate and leave under cover at the back door), etc., for the parcel to be left, but all responsibility for its safety and security rests with you, our valued customer.

Other countries

Shipping rates now calculated at the checkout for – New Zealand – United Kingdom – USA

GENERAL

Our products usually ship within 3 to 5 working days from your ordering. Should there be any delays we will contact you. If you require any product urgently, please email with your request so we can try to accommodate your request and/or recalculate shipping costs.

We can ship to most countries and we will gladly provide an estimate of the cost and delivery time, just email your request. Most destinations have no restrictions on gifts, however any import restrictions and costs are at your additional cost. Please check before you order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please note:

When purchasing from, or sending direct to an overseas address, you will need to check with the local authorities as to any additional importing charges that may have to be paid before the parcel can be released. This may vary depending on the cost of the purchase being imported, and any additional charges will be at the expense of the buyer or recipient.